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Shipping
We try to ship all orders within 2 business days, but we aim
to ship all orders placed before 12:00pm EST, the same business day. If your
order is placed after 12:00pm EST, it will be shipped the next business day.
Shipping times may be extended due to high volume. If shipping is delayed for
any reason, we will contact you immediately. If there are special shipping
methods required, we will contact you prior to shipping your order. We ship UPS or best way.
Drop Shipping
We do not stock all items listed on the website at all
times. Those items will be drop shipped from our distributors. Due to this,
your items may be shipped in multiple packages. If items on your order are out
of stock from our distributors, you will be notified.
Returns
Return requests must be approved, processed, and returned to
our distribution center within 30 days of the original invoice date.
All returns are subject to a restocking fee.
All approved RMA’s must include the RMA number and be in
sellable condition as determined by Universal Tool & Supply Co. or the returned
merchandise will be returned to the customer and denied credit.
If the return was necessitated by our shipping mistake we
will pay for the return freight, otherwise freight is the customer’s
responsibility.
Non–stocks, discontinued, and special-order items including
direct shipments from the manufacturer will not be available for returns.
All unprocessed RMA requests will be canceled on the 31st
day from invoicing.
Claims, shortages, damaged or defective goods must be reported
within 10 days after receipt of shipments.
Claims for shortage or damaged material caused by common
carrier must be noted at the time of receipt and filed against carrier
responsible. The value of defective material is the limit of liability.
MANUFACTURER WARRANTY POLICY
In no event will Universal Tool & Supply Co. be liable for any
incidental, indirect, special, punitive or consequential damages or losses of
any kind, including damages for loss of profits or revenue, irrespective of the
nature of the claim, whether in contract, tort, warranty or otherwise. The
maximum liability of Universal Tool & Supply Co. , if any, for all direct damages,
irrespective of the nature of the claim, is limited to an amount not to exceed
the price the distributor paid for the particular product at issue (or, if the
claim involves services, the price paid for the product to which such services
relate).
Warranty claims must be made within the time frame set forth
in the manufacturer’s written warranty included with the product, if any, and
are subject to the terms and conditions of the manufacturer’s warranty.
DEFECTIVE MATERIAL
The manufacturers’ written warranties apply to all materials
sold. No other warranty, expressed or
implied is offered. Contact Universal Tool & Supply Co. for prior authorization before returning defective material.
All shortages/damages must be noted on the original freight bill from carrier and communicated to Universal Tool & Supply Co. within 10 working days. (All damages/shortages not noted on original freight bill will not be issued credit.)